Trakdesk to Groove
migration service
Effortless , no special skill set or programming required. A complete Trakdesk to Groove data migration instrument.
Trakdesk to Groove
Your best tool for Trakdesk to Groove data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Avoid complex data audit and script development processes. Just decide on the records you need to transfer and start the transition immediately.Simple transition process
No tech expertise required. Just pick what data will go to the new platform and see the wonders happening.Record structure maintenance
Move your help desk info in full to make sure that no ticket is missing essential customer support details.Automated migration
Worried that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool simple to use as possible.
Link the help desks, choose records, click ok, and you’re done!
Intact data links
Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is priority
Information is key which is why we created a tool that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.
Data mapping
Select information that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center articles, you will be able to select anything you might ever need.
Guided migration
If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Except producing great customer service, we always strive to improve our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to improve the core experience.
Reasons to use Help Desk Migration to migrate data from Trakdesk to Groove
Strong privacy of your records
The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up being in the right destinations in Groove.Next
Retained connectivity between object and people
When migrating your data from Trakdesk to Groove we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Trakdesk to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Trakdesk to Groove work
-
Prepare
Start with creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Trakdesk to Groove.
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Connect Trakdesk
Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.
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Link Groove
Do the same action to integrate our service with the new help desk and thus make it possible to import the records.
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Choose objects
Choose the information you want to migrate and set the ticket fields mapping, so the records could be transferred according to your needs
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Migrate limited amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Groove all data
When everything's tested out, find a quiet time with the minimal load on the support staff and begin migrating from Trakdesk to Groove.
Your data is in good hands
We take the security of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional perform your Groove import
Our staff would be more than happy to perform a custom migration in case you have specific demands.
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