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Trakdesk to DualDesk
migration service

Effortless , no special expertise or programming required. A complete Trakdesk to DualDesk data migration instrument.

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Your best tool for Trakdesk to DualDesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just choose the records you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new system and see the miracle happening.
Record completion
Transfer your help desk data in full to make certain that no ticket has lost essential customer support details.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just attach both platforms, pick what you want to migrate and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is everything which is why we created a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from producing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Trakdesk to DualDesk

Castle gates

Strong safety of your data

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in DualDesk.

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When migrating your data from Trakdesk to DualDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to DualDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Trakdesk

    Select and link your Trakdesk support desk with HDM.

  • Grant access to your DualDesk account.

  • Detail your needs

    Let us understand precisely what aspects of your migration you need to tweak

  • Have your preferences estimated

    We will analyze your case and send you with a total price and a scope of tasks.

  • Migrate from Trakdesk to DualDesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your DualDesk import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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