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Trakdesk to ConnectWise
migration service

Extremely easy , no special knowledge or programming required. A complete Trakdesk to ConnectWise data migration software.

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The best Trakdesk to ConnectWise tool made for you

There’s no need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Simply pick the records you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target solution and see the wonders happening.
Data completion
Move your help desk data in full to make certain that no ticket is missing critical customer service details.
Effortless procedure

No need to worry about coding or constantly watch each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and allow the Migration Wizard do the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive how you expected.

Security is paramount

You data is everything which is why we created a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

You’re in control

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Simple & effective

In only a couple of buttons to press you will be able to choose the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Except providing great customer support services, we always aim to develop our customer service.

As a company, we want you to experience best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Trakdesk to ConnectWise

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in ConnectWise.

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Retained connection between object and people

When migrating your records from Trakdesk to ConnectWise we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to ConnectWise work

  • Get ready

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Trakdesk to ConnectWise.

  • Connect Trakdesk

    Complete the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect ConnectWise

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to ConnectWise everything

    When everything's tested, choose a quiet time with the minimal load on the support department and begin migrating from Trakdesk to ConnectWise.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your ConnectWise import

Our team would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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