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Trakdesk to CMDBuild
migration service

Smooth , no special skill set or programming required. A complete Trakdesk to CMDBuild data migration software.

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Your best tool for Trakdesk to CMDBuild data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply choose what data you need to move and start the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing vital customer service details.
Simple and easy process

No need to worry about scripting or continuously watch each record transferred.

Just link your source and target, tick what you want to take to a new database and allow the system deal with the rest for you.

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have see your passwords or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a data import service supplier, we strive to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Trakdesk to CMDBuild

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in CMDBuild.

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Maintained relation between object and people

When migrating your data from Trakdesk to CMDBuild we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to CMDBuild

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to CMDBuild work

  • Prepare

    Sign up and go to our migration software.

  • Opt and connect your Trakdesk support desk with HDM.

  • Grant access to your CMDBuild account.

  • Describe your business needs

    Let us know what elements of your migration you want to fine-tune

  • Get your requirements estimated

    We shall analyze your application and send you with a price range and a scope of work.

  • Migrate from Trakdesk to CMDBuild everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your CMDBuild import

Our staff would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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