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Trakdesk to Adobe Experience Manager
migration service

Extremely easy , no special skill set or programming required. A complete Trakdesk to Adobe Experience Manager data migration instrument.

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The best Trakdesk to Adobe Experience Manager tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just choose what data you need to transfer and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to ensure that no ticket has lost vital customer support information.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just link both platforms, pick what you need to take to a new database and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive where you left it.

Security is priority

Information is key which is why we developed a method that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it is possible to select the data arrangement, when it starts, and how.

Our software considered user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of producing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Trakdesk to Adobe Experience Manager

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in Adobe Experience Manager.

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Maintained connectivity between object and people

When migrating your records from Trakdesk to Adobe Experience Manager we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to Adobe Experience Manager work

  • Get ready

    Sign up and go to our migration software.

  • Connect Trakdesk

    Select and link your Trakdesk service desk with HDM.

  • Give the right to access your Adobe Experience Manager account.

  • Describe your requirements

    Let us know exactly what parts of your migration you need to adjust

  • Get your requirements estimated

    We will analyze your case and get back to you with a price range and a scope of work.

  • Migrate from Trakdesk to Adobe Experience Manager everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Adobe Experience Manager import

Our team would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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