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Track-It! to Zent.io
migration service

Effortless , no special know how or coding required. A complete Track-It! to Zent.io data migration instrument.

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Your best tool for Track-It! to Zent.io data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to migrate and start the transition immediately.
Effortless transition process
No special expertise needed. Just pick what data will go to the new platform and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket is missing essential customer support information.
Simple and easy process

You don’t have to bother about scripting or constantly control each record moved.

Just link your source and target, pick what you need to migrate and allow the tool deal with the rest for you.

Data maintenance

Your information comes complete , you can take our word.

Every email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our staff members can access to your passwords or records.

You may rest assured that with HDM no data breaches are possible.

Data mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to select the data arrangement, when it goes, and how.

Our software took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to offer the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to Zent.io

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in Zent.io.

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Maintained relation between object and people

When migrating your data from Track-It! to Zent.io we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Zent.io

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Zent.io work

  • Prepare

    Register and go to our migration service.

  • Pick and link your Track-It! service desk with HDM.

  • Grant the right to access your Zent.io account.

  • Detail your business needs

    Let us know what elements of your migration you wish to tweak

  • Get your requirements estimated

    We shall analyze your case and get back to you with a cost and a scope of tasks.

  • Migrate from Track-It! to Zent.io everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Zent.io import

Our staff would be more than happy to perform a custom migration in case you have specific demands.
Get a price estimation

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