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Track-It! to Zendesk
migration serviceHelp Desk Migration partner of Zendesk

Smooth , no special knowledge or coding required. A complete Track-It! to Zendesk data migration software.

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Your best tool for Track-It! to Zendesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose what data you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target system and enjoy the magic happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing essential customer support details.
Easy process

No need to worry about coding or constantly control each record moved.

Just attach your source and target, choose what you need to migrate and allow the system deal with the remainder.

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members can see your credentials or other information.

You may rest assured that with HDM no data breaches will take place.

Record mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select just about everything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to select what goes where, when it starts, and how.

Our software took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Track-It! to Zendesk

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Zendesk.

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Retained association between object and people

When migrating your data from Track-It! to Zendesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Zendesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Zendesk work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Zendesk.

  • Connect Track-It!

    Fill out the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Zendesk all data

    When everything's tested, determine a quiet time with the least load on the support staff and begin migrating from Track-It! to Zendesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Zendesk import

Our staff would be more than happy to run a personalized migration in case you have specific needs.
Get a price estimation

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