Track-It! to VI Service Desk
migration service
Effortless , no special knowledge or coding required. A complete Track-It! to VI Service Desk data migration software.
Track-It! to VI Service Desk
Your best tool for Track-It! to VI Service Desk data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.Save on resources
Skip the platform analysis and code development processes. Simply pick the records you need to migrate and start the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just choose what data will go to the target solution and see the miracle happening.Record completion
Move your help desk records in full to ensure that no ticket has lost essential customer service information.Automated migration
Scared that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool accessible as possible.
Attach the help desks, choose data, click ok, and you’re done!
Intact data links
Starting from the ticket requester to every comment author, all you records will keep their prior data structure intact.
You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you left it.
Data safety is paramount
Information is key which is why we developed a tool that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
You control the process
Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.
Simple & effective
In just a few buttons to press you will be able to choose what goes where, when it goes, and how.
Our developers took customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.
Great service first
Except providing great customer service, we always want to improve our customer service.
As a company, we want you to have the friendly and helpful service, which is why we are constantly putting so much effort to increase the core experience.
Reasons to use Help Desk Migration to switch from Track-It! to VI Service Desk
Strong privacy of your information
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you ensure that the data end up in the right places in VI Service Desk.Next
Retained relation between object and people
When migrating your data from Track-It! to VI Service Desk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to VI Service Desk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Track-It! to VI Service Desk work
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Prepare
Register and go to our migration tool.
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Connect Track-It!
Opt and connect your Track-It! service desk with HDM.
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Connect VI Service Desk
Grant the right to access your VI Service Desk account.
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Express your business needs
Let us know exactly what components of your migration you wish to adjust
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Get your requirements estimated
We shall investigate your application and send you with a the overall cost and a scope of tasks.
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Migrate from Track-It! to VI Service Desk everything
Transfer all your customer service records in a single push.
Your data is in good hands
We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your VI Service Desk import
Our staff would be more than happy to run a customized migration if you have specific requirements.
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