Track-It! to USU Smart Link
migration service

Trouble-free , no special knowledge or programming required. A complete Track-It! to USU Smart Link data migration software.

More details
Risk-free and Safe
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of information

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in USU Smart Link.

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Retained connectivity between object and people

When migrating your records from Track-It! to USU Smart Link we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


  • Get ready

    Sign up and go to our migration software.

  • Choose and connect your Track-It! support desk with HDM.

  • Grant the right to access your USU Smart Link account.

  • Clarify your requirements

    Let us understand precisely what elements of your migration you want to fine-tune

  • Get your needs estimated

    We'll research your application and send you with a price and a scope of work.

  • Move all your customer service information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration
Our team would be more than happy to run a customized migration in case you have special requirements.
Get a price estimation

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Help Desk Migration service


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