Track-It! to Twilio Flex
migration service
Extremely easy , no special knowledge or coding required. A complete Track-It! to Twilio Flex data migration software.
Track-It! to Twilio Flex
The best Track-It! to Twilio Flex tool made for you
There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and code development processes. Just choose what data you need to move and start the transition right away.Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and enjoy the magic happening.Data completion
Transfer your help desk info in full to ensure that no ticket has lost vital customer service details.Easy procedure
You don’t have to bother about scripting or constantly control each record moved.
Just attach your source and target, tick what you want to migrate and let the tool deal with the remainder.
Data dependency
Your information migrates complete and we mean it.
Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our team members have see your passwords or records.
You may rest assured that with HDM no hacker attacks will take place.
Record mapping
Choose records that will be moved by using our built-in data viewer.
From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a migration service provider, we strive to propose the best possible migration tool. However, our prime concern is customer service.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Track-It! to Twilio Flex
Strong safety of your records
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in Twilio Flex.Next
Sustained relation between object and people
When migrating your records from Track-It! to Twilio Flex we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Track-It! to Twilio Flex
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to Twilio Flex work
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Get ready
Sign-up and go to our migration service.
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Connect Track-It!
Select and connect your Track-It! support desk with HDM.
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Link Twilio Flex
Grant the right to access your Twilio Flex account.
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Describe your business needs
Let us know what components of your migration you would like to adjust
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Get your preferences estimated
We will analyze your case and get back to you with a price range and a scope of tasks.
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Migrate from Track-It! to Twilio Flex all data
Move all your customer service information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro run your Twilio Flex import
Our team would be more than happy to run a customized migration if you have particular needs.
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