Track-It! to Twilio Flex
migration service

Extremely easy , no special knowledge or coding required. A complete Track-It! to Twilio Flex data migration software.

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Trustworthy and Reputable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to switch from Track-It! to Twilio Flex

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in Twilio Flex.

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Sustained relation between object and people

When migrating your records from Track-It! to Twilio Flex we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Track-It! to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Track-It! to Twilio Flex work

  • Get ready

    Sign-up and go to our migration service.

  • Connect Track-It!

    Select and connect your Track-It! support desk with HDM.

  • Grant the right to access your Twilio Flex account.

  • Describe your business needs

    Let us know what components of your migration you would like to adjust

  • Get your preferences estimated

    We will analyze your case and get back to you with a price range and a scope of tasks.

  • Migrate from Track-It! to Twilio Flex all data

    Move all your customer service information in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Twilio Flex import

Our team would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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Help Desk Migration service


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