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Track-It! to Trakdesk
migration service

Smooth , no special skill set or coding required. A complete Track-It! to Trakdesk data migration tool.

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Your best tool for Track-It! to Trakdesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose the records you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and see the magic happening.
Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer support information.
Simple and easy process

No need to worry about coding or constantly control each record moved.

Just link both platforms, pick what you need to migrate and allow the system do the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their initial data structure untouched.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our tech engineers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to Trakdesk

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Trakdesk.

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Retained association between object and people

When migrating your data from Track-It! to Trakdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Trakdesk work

  • Prepare

    Sign up and go to our migration service.

  • Opt and link your Track-It! service desk with HDM.

  • Give the right to access your Trakdesk account.

  • Clarify your requirements

    Let us know what components of your migration you need to tweak

  • Get your preferences estimated

    We'll investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from Track-It! to Trakdesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Trakdesk import

Our staff would be more than happy to perform a custom migration in case you have specific needs.
Get a price estimation

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