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Track-It! to Support Desk
migration service

Smooth , no special expertise or coding required. A complete Track-It! to Support Desk data migration software.

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Your best tool for Track-It! to Support Desk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose the records you need to move and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and see the magic happening.
Record completion
Transfer your help desk info in full to make certain that no ticket has lost essential customer support information.
Simple and easy procedure

You don’t have to bother about coding or continuously control each piece of info moved.

Just link your source and target, tick what you want to migrate and let the system deal with the remainder.

Data dependency

Your information migrates unite , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members can access to your passwords or records.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we strive to offer the most effective migration tool. Nevertheless, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Track-It! to Support Desk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in Support Desk.

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When migrating your data from Track-It! to Support Desk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Support Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Support Desk work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Track-It!

    Choose and link your Track-It! service desk with HDM.

  • Grant access to your Support Desk account.

  • Outline your business needs

    Let us understand precisely what parts of your migration you need to fine-tune

  • Have your needs estimated

    We will investigate your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Track-It! to Support Desk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Support Desk import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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