Track-It! to Solvemate
migration service
Extremely easy , no special know how or programming required. A complete Track-It! to Solvemate data migration instrument.
Track-It! to Solvemate
The best Track-It! to Solvemate tool made for you
There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Avoid complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition when comfortable.Effortless transition process
No special expertise required. Just pick what data will go to the target system and see the wonders happening.Data structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing critical customer support information.Automated tool
Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as it can possibly be.
Link the platforms, select data, click ok, and the migration is ready!
Data maintenance
Your customer data comes unite , you can take our word.
Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.
Robust protection
Your customer data is behind thick walls. Not even all our employees can access to your credentials or other information.
You can rest assured that with HDM no data breaches are possible.
You’re in control
Manage your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.
Efficient out-of-the-box solution
In only a couple of buttons to press it is possible to choose what goes where, when it starts, and in what order.
Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service as priority
As a data import service supplier, we work to deliver the most effective migration tool. Nevertheless, our priority is customer support quality.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to migrate data from Track-It! to Solvemate
Strong security of your data
The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right places in Solvemate.Next
Maintained link between object and people
When migrating your records from Track-It! to Solvemate we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to Solvemate
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to Solvemate work
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Get ready
Sign up and go to our migration software.
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Link Track-It!
Choose and link your Track-It! service desk with HDM.
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Connect Solvemate
Give access to your Solvemate account.
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Describe your needs
Let us know exactly what components of your migration you wish to fine-tune
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Get your preferences estimated
We shall investigate your application and get back to you with a price range and a scope of tasks.
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Migrate from Track-It! to Solvemate everything
Transfer all your customer support records in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a pro perform your Solvemate import
Our team would be more than happy to perform a personalized migration in case you have special needs.
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