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Track-It! to SMART SERVICE DESK ITSM
migration service

Extremely easy , no special expertise or coding required. A complete Track-It! to SMART SERVICE DESK ITSM data migration software.

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The best Track-It! to SMART SERVICE DESK ITSM tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and enjoy the miracle happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost essential customer support information.
Easy process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link both platforms, choose what you want to take to a new database and allow the Migration Wizard deal with the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you left it.

Data safety is priority

You data is everything which is why we developed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in control

Manage your customer data with our internal data mapper. Select what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from Track-It! to SMART SERVICE DESK ITSM

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in SMART SERVICE DESK ITSM.

Next

When migrating your records from Track-It! to SMART SERVICE DESK ITSM we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to SMART SERVICE DESK ITSM work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Track-It!

    Pick and link your Track-It! service desk with HDM.

  • Connect SMART SERVICE DESK ITSM

    Give the right to access your SMART SERVICE DESK ITSM account.

  • Explain your needs

    Let us know what elements of your migration you would like to modify

  • Have your requirements estimated

    We shall investigate your case and send you with a cost and a scope of work.

  • Migrate from Track-It! to SMART SERVICE DESK ITSM everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your SMART SERVICE DESK ITSM import

Our team would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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