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Track-It! to ServiceNow
migration service

Trouble-free , no special knowledge or programming required. A complete Track-It! to ServiceNow data migration software.

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The best Track-It! to ServiceNow tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new system and enjoy the miracle happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool accessible as possible.

Link the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive where you expected.

Data safety is paramount

You data is everything which is why we created a method that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You’re in control

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, worry not. Helpful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Track-It! to ServiceNow

Castle gates

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right destinations in ServiceNow.

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Retained connection between object and people

When migrating your records from Track-It! to ServiceNow we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to ServiceNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to ServiceNow work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Track-It! to ServiceNow.

  • Connect Track-It!

    Fill in the form with necessary credentials to allow our data migration tool to fetch records from your current help desk.

  • Connect ServiceNow

    Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to ServiceNow everything

    When everything's tested out, find a quiet time with the minimal load on the support department and start migrating from Track-It! to ServiceNow.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your ServiceNow import

Our team would be more than happy to run a personalized migration if you have special needs.
Get a price estimation

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