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Track-It! to ServiceDock
migration service

Extremely easy , no special skill set or coding required. A complete Track-It! to ServiceDock data migration tool.

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The best Track-It! to ServiceDock tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply pick what data you need to transfer and start the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk records in full to make sure that no ticket has lost essential customer support details.
Simple and easy process

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and allow the tool deal with the rest for you.

Preserved connections

From sender information to phone number connection, all you records will keep their initial data structure maintained.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is key which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Except providing great customer support services, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Track-It! to ServiceDock

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right destinations in ServiceDock.

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Sustained connection between object and people

When migrating your records from Track-It! to ServiceDock we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to ServiceDock

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to ServiceDock work

  • Get ready

    Register and go to our migration tool.

  • Connect Track-It!

    Opt and link your Track-It! support desk with HDM.

  • Grant access to your ServiceDock account.

  • Clarify your needs

    Let us know what aspects of your migration you want to modify

  • Get your needs estimated

    We shall research your case and send you with a price range and a scope of tasks.

  • Migrate from Track-It! to ServiceDock everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your ServiceDock import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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