Track-It! to SolarWinds Service Desk (Samanage)
migration service
Effortless , no special expertise or programming required. A complete Track-It! to SolarWinds Service Desk (Samanage) data migration instrument.
Track-It! to SolarWinds Service Desk (Samanage)
Your best tool for Track-It! to SolarWinds Service Desk (Samanage) data migration
No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition when comfortable.Easy migration
No specific knowledge or skill required. Just pick what data will go to the target system and see the wonders happening.Record completion
Transfer your help desk records in full to make certain that no ticket has lost vital customer support information.Automated migration
Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface simple to use as it can possibly be.
Link the help desks, choose records, click ok, and you’re done!
Data dependency
Your customer info migrates unite , you can take our word.
Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.
Data protected
Your customer data is safe and sound with us. Not even all our team members can access to your credentials or other information.
You may be sure that with HDM no hacker attacks will take place.
You control the process
Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.
Guided migration
If this is your first migration, don’t worry. Helpful and intuitive on-screen instructions will help you move your information accurately.
There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.
Customer priority
As a migration service supplier, we work to propose the most effective migration tool. Nevertheless, our priority is customer support quality.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to switch from Track-It! to SolarWinds Service Desk (Samanage)
Strong safety of your information
The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in SolarWinds Service Desk (Samanage).Next
Sustained association between object and people
When migrating your data from Track-It! to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Track-It! to SolarWinds Service Desk (Samanage) work
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Prepare
Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to SolarWinds Service Desk (Samanage).
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Link Track-It!
Complete the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.
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Link SolarWinds Service Desk (Samanage)
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
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Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to SolarWinds Service Desk (Samanage) all data
When everything's tested, find a quiet time with the minimal load on the support staff and start migrating from Track-It! to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a professional run your SolarWinds Service Desk (Samanage) import
Our staff would be more than happy to run a personalized migration if you have particular needs.
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