Track-It! to SolarWinds Service Desk (Samanage)
migration service
Effortless , no special expertise or programming required. A complete Track-It! to SolarWinds Service Desk (Samanage) data migration instrument.
Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.Complete & Precise
We've taken into account all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of data
Strong safety of your information
The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT departmentNext


Advanced data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right places in SolarWinds Service Desk (Samanage).Next
Sustained association between object and people
When migrating your data from Track-It! to SolarWinds Service Desk (Samanage) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next

What you may migrate from Track-It! to SolarWinds Service Desk (Samanage)
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
How does data migration from Track-It! to SolarWinds Service Desk (Samanage) work
Prepare
Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to SolarWinds Service Desk (Samanage).
Link Track-It!
Complete the form with necessary credentials to make it possible for our data migration tool to access records from your current help desk.
Link SolarWinds Service Desk (Samanage)
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.
Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
Migrate small amount of data
Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to SolarWinds Service Desk (Samanage) all data
When everything's tested, find a quiet time with the minimal load on the support staff and start migrating from Track-It! to SolarWinds Service Desk (Samanage).
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.
Price estimation
Automated Migration price
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT