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Track-It! to RSTickets!Pro
migration service

Trouble-free , no special skill set or coding required. A complete Track-It! to RSTickets!Pro data migration tool.

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The best Track-It! to RSTickets!Pro tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the new platform and see the wonders happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing critical customer support information.
Effortless process

You don’t have to bother about coding or constantly watch each record transferred.

Just link your source and target, choose what you need to take to a new database and allow the system deal with the remainder.

Data maintenance

Your information comes complete , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our employees can access to your passwords or other information.

You may be certain with HDM no data breaches are possible.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select just about everything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it will be possible to choose the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to deliver the most effective migration tool. Nevertheless, our prime concern is customer support quality.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Track-It! to RSTickets!Pro

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in RSTickets!Pro.

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Sustained relation between object and people

When migrating your records from Track-It! to RSTickets!Pro we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to RSTickets!Pro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to RSTickets!Pro work

  • Get ready

    Sign-up and go to our migration tool.

  • Select and link your Track-It! service desk with HDM.

  • Give the right to access your RSTickets!Pro account.

  • Explain your business needs

    Let us understand precisely what components of your migration you want to modify

  • Have your needs estimated

    We will investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Track-It! to RSTickets!Pro everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your RSTickets!Pro import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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