Track-It! to Remedy IT Service Management
migration service
Trouble-free , no special expertise or programming required. A complete Track-It! to Remedy IT Service Management data migration software.
Track-It! to Remedy IT Service Management
The best Track-It! to Remedy IT Service Management tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to transfer and set off with the transition when comfortable.Effortless migration
No special knowledge or skill required. Just choose what data will go to the target platform and observe the wonders happening.Data completion
Migrate your help desk records in full to make sure that no ticket is missing critical customer support information.Automated tool
Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool interface user friendly as possible.
Link the platforms, choose data, click ok, and the migration is ready!
Data dependency
Your customer data comes unite , you can take our word.
Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.
Data protected
Your customer data is behind thick walls. Not even all our employees can access to your credentials or other information.
You can be certain with HDM no data breaches are possible.
You’re in control
Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Simple & effective
In only a couple of buttons to press it will be possible to pick what goes where, when it starts, and in what order.
Our tech engineers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.
Customer service as priority
As a migration service supplier, we strive to deliver the most effective migration tool. Yet, our priority is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from Track-It! to Remedy IT Service Management
Strong security of your information
The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Remedy IT Service Management.Next
Maintained connectivity between object and people
When migrating your records from Track-It! to Remedy IT Service Management we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to Remedy IT Service Management
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to Remedy IT Service Management work
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Get ready
Register and go to our migration wizard.
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Link Track-It!
Opt and link your Track-It! service desk with HDM.
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Connect Remedy IT Service Management
Give access to your Remedy IT Service Management account.
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Clarify your needs
Let us understand precisely what parts of your migration you wish to modify
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Get your preferences estimated
We'll analyze your application and get back to you with a total price and a scope of work.
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Migrate from Track-It! to Remedy IT Service Management all data
Migrate all your customer service records in a single push.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your Remedy IT Service Management import
Our team would be more than happy to run a custom migration in case you have special demands.
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