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Track-It! to Re:Desk
migration service

Extremely easy , no special skill set or programming required. A complete Track-It! to Re:Desk data migration instrument.

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The best Track-It! to Re:Desk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Just pick what data you need to transfer and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new solution and enjoy the wonders happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer service information.
Automated tool

Worried that you’ll have to use advanced skills to move your info? Don’t be as we made sure that our tool simple to use as possible.

Connect the platforms, pick records, click ok, and you’re done!

Data maintenance

Your customer data migrates complete and we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have access to your credentials or records.

You may be sure that with HDM no data breaches are possible.

Data mapping

Select information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In only a few clicks you will be able to select what goes where, when it goes, and how.

Our developers took user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we work to propose the best possible migration tool. However, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Re:Desk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Re:Desk.

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When migrating your records from Track-It! to Re:Desk we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Re:Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Re:Desk work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Track-It!

    Select and connect your Track-It! service desk with HDM.

  • Connect Re:Desk

    Grant the right to access your Re:Desk account.

  • Express your requirements

    Let us understand precisely what parts of your migration you need to tweak

  • Have your needs estimated

    We'll research your application and get back to you with a price and a scope of work.

  • Migrate from Track-It! to Re:Desk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Re:Desk import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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