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Track-It! to Planio
migration service

Smooth , no special expertise or coding required. A complete Track-It! to Planio data migration tool.

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Your best tool for Track-It! to Planio data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target system and observe the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing essential customer support information.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool interface simple to use as it can possibly be.

Attach the help desks, choose data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is key which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Except providing great customer service, we always strive to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from Track-It! to Planio

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in Planio.

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When migrating your data from Track-It! to Planio we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Planio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Planio work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and link your Track-It! service desk with HDM.

  • Connect Planio

    Give the right to access your Planio account.

  • Outline your business needs

    Let us know exactly what parts of your migration you wish to tweak

  • Get your requirements estimated

    We will investigate your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Track-It! to Planio everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Planio import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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