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Track-It! to Outlook
migration service

Smooth , no special expertise or coding required. A complete Track-It! to Outlook data migration software.

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Your best tool for Track-It! to Outlook data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just choose the records you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new system and see the miracle happening.
Record completion
Move your help desk info in full to make certain that no ticket is missing critical customer support information.
Simple and easy process

No need to worry about scripting or constantly watch each record moved.

Just link both platforms, choose what you need to take to a new database and allow the tool deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we designed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

Record mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might actually need.

Simple & effective

In just a couple of clicks it is possible to choose what goes where, when it goes, and how.

Our tech engineers considered user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer service, we always want to improve our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Track-It! to Outlook

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in Outlook.

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Retained association between object and people

When migrating your data from Track-It! to Outlook we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Outlook

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Outlook work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from Track-It! to Outlook.

  • Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Outlook

    Do the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Outlook all data

    Once everything's validated, determine a quiet time with the minimal load on the support department and begin migrating from Track-It! to Outlook.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Outlook import

Our staff would be more than happy to run a personalized migration in case you have special needs.
Get a price estimation

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