Track-It! to OTRS
migration service
Smooth , no special expertise or programming required. A complete Track-It! to OTRS data migration tool.
Trustworthy and Reliable
Your passwords as well as records are safe with us and will be used for import solely.Fast and Easy
Help Desk Migration does not require any specific expertise or knowledge to begin the the migration.Complete & Precise
We've tackled all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of information
Strong safety of your information
The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to migrate your support service to a new helpdesk without involving the IT departmentNext


Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in OTRS.Next
Sustained connection between object and people
When migrating your data from Track-It! to OTRS we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next

What you may migrate from Track-It! to OTRS
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
How does data migration from Track-It! to OTRS work
Prepare
Register and go to our migration wizard.
Link Track-It!
Opt and link your Track-It! support desk with HDM.
Link OTRS
Grant access to your OTRS account.
Clarify your needs
Let us know exactly what parts of your migration you would like to fine-tune
Have your requirements estimated
We will investigate your application and send you with a total price and a scope of work.
Migrate from Track-It! to OTRS all data
Move all your customer support information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Automated Migration price
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT