Track-It! to osTicket
migration service

Effortless , no special knowledge or coding required. A complete Track-It! to osTicket data migration software.

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Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've taken into account all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from Track-It! to osTicket

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right destinations in osTicket.

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Sustained relation between object and people

When migrating your data from Track-It! to osTicket we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Track-It! to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Track-It! to osTicket work

  • Prepare

    Start with setting up Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Track-It! to osTicket.

  • Connect Track-It!

    Complete the form with necessary credentials to permit our data migration tool to fetch records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to osTicket all data

    When everything's validated, find a quiet time with the minimal load on the support department and begin migrating from Track-It! to osTicket.


Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your osTicket import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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Help Desk Migration service


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