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Track-It! to OneDesk
migration service

Trouble-free , no special expertise or coding required. A complete Track-It! to OneDesk data migration tool.

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The best Track-It! to OneDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose customer info you need to transfer and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and observe the wonders happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface is as easy to use as it can possibly be.

Link the platforms, pick records, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

You data is key which is why we developed a method that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from Track-It! to OneDesk

Castle gates

Strong safety of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up being in the right places in OneDesk.

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Sustained connectivity between object and people

When migrating your records from Track-It! to OneDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to OneDesk work

  • Get ready

    Register and go to our migration tool.

  • Connect Track-It!

    Opt and link your Track-It! service desk with HDM.

  • Connect OneDesk

    Give access to your OneDesk account.

  • Explain your needs

    Let us know what components of your migration you need to modify

  • Get your requirements estimated

    We will investigate your case and send you with a the overall cost and a scope of work.

  • Migrate from Track-It! to OneDesk everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your OneDesk import

Our team would be more than happy to run a custom migration if you have particular needs.
Get a price estimation

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