Track-It! to ngDesk
migration service
Smooth , no special expertise or coding required. A complete Track-It! to ngDesk data migration instrument.
Track-It! to ngDesk
Your best tool for Track-It! to ngDesk data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Just choose customer info you need to transfer and start the transition right away.Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and observe the wonders happening.Record completion
Migrate your help desk data in full to ensure that no ticket has lost essential customer support details.Automated migration
Afraid that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.
Connect the help desks, pick data, click ok, and the migration is ready!
Preserved data links
From sender information to phone number connection, all you records will keep their previous connections intact.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will arrive how you expected.
Security is paramount
You data is everything which is why we developed a system that will keep your data untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.
You control the process
Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.
Step-by-step instructions
If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.
Customer service first
Apart from providing great customer support services, we always want to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to increase the general experience.
Reasons to use Help Desk Migration to switch from Track-It! to ngDesk
Strong security of your data
The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in ngDesk.Next
Maintained connectivity between object and people
When migrating your data from Track-It! to ngDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Track-It! to ngDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Track-It! to ngDesk work
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Prepare
Sign up and go to our migration tool.
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Connect Track-It!
Select and link your Track-It! support desk with HDM.
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Connect ngDesk
Grant access to your ngDesk account.
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Detail your requirements
Let us understand precisely what parts of your migration you wish to modify
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Have your requirements estimated
We'll analyze your application and send you with a price range and a scope of tasks.
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Migrate from Track-It! to ngDesk all data
Move all your customer service information in a single push.
Your data is in good hands
We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your ngDesk import
Our staff would be more than happy to run a customized migration if you have specific needs.
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