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Track-It! to mhelpdesk
migration service

Effortless , no special knowledge or coding required. A complete Track-It! to mhelpdesk data migration software.

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Your best tool for Track-It! to mhelpdesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply pick the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target solution and see the magic happening.
Record completion
Migrate your help desk info in full to make certain that no ticket has lost essential customer service information.
Simple and easy procedure

No need to worry about scripting or constantly watch each record moved.

Just attach both platforms, tick what you need to take to a new database and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

Information is key which is why we created a system that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Simple & effective

In just a few buttons to press you will be able to choose what goes where, when it starts, and in what order.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Apart from producing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Track-It! to mhelpdesk

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in mhelpdesk.

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Maintained relation between object and people

When migrating your data from Track-It! to mhelpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to mhelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to mhelpdesk work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Track-It!

    Choose and connect your Track-It! service desk with HDM.

  • Connect mhelpdesk

    Give access to your mhelpdesk account.

  • Clarify your requirements

    Let us know what parts of your migration you would like to adjust

  • Get your preferences estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Track-It! to mhelpdesk all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your mhelpdesk import

Our staff would be more than happy to run a personalized migration if you have specific requirements.
Get a price estimation

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