Track-It! to LiveAgent
migration service
Trouble-free , no special knowledge or programming required. A complete Track-It! to LiveAgent data migration software.
Track-It! to LiveAgent
The best Track-It! to LiveAgent tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and code development processes. Simply choose what data you need to migrate and start the transition right away.Easy migration
No specific knowledge or skill required. Just choose what data will go to the target system and enjoy the miracle happening.Data completion
Transfer your help desk data in full to make sure that no ticket is missing essential customer service information.Effortless process
You don’t have to bother about coding or constantly control each record moved.
Just attach both platforms, choose what you want to take to a new database and allow the system deal with the remainder.
Preserved data links
Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.
You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you expected.
Data safety is priority
Information is everything which is why we developed a method that will keep your customer records untouched.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
Record mapping
Select records that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base solutions, you will be able to pick anything you might actually need.
Guided migration
If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Good service first
Apart from producing great customer service, we always aim to improve our customer service.
As a team, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.
Why you should use Help Desk Migration to switch from Track-It! to LiveAgent
Strong safety of your data
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in LiveAgent.Next
Sustained relation between object and people
When migrating your records from Track-It! to LiveAgent we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to LiveAgent
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to LiveAgent work
Get ready
Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to LiveAgent.
Link Track-It!
Fill in the form with required credentials to permit our data migration tool to fetch records from your current help desk.
Link LiveAgent
Do the same action to integrate our service with the new help desk and thus make it possible to import the data.
Choose objects
Select the data you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your preferences
Migrate limited amount of data
Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
Migrate to LiveAgent all data
When everything's tested, determine a quiet time with the least load on the support staff and begin migrating from Track-It! to LiveAgent.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.
Price estimation
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migrationLet an expert run your LiveAgent import
Our team would be more than happy to run a custom migration in case you have specific needs.
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