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Track-It! to Kustomer
migration service

Trouble-free , no special know how or programming required. A complete Track-It! to Kustomer data migration tool.

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The best Track-It! to Kustomer tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply decide on the records you need to migrate and set off with the transition when comfortable.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and see the miracle happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket is missing critical customer support information.
Automated tool

Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we ensured that our tool interface user friendly as possible.

Connect the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Kustomer

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in Kustomer.

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Retained connectivity between object and people

When migrating your records from Track-It! to Kustomer we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Kustomer work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, get started on migrating your data from Track-It! to Kustomer.

  • Fill in the form with required credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Kustomer

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kustomer all data

    When everything's validated, choose a quiet time with the least load on the support staff and begin migrating from Track-It! to Kustomer.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Kustomer import

Our team would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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