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Track-It! to KronoDesk
migration service

Effortless , no special knowledge or programming required. A complete Track-It! to KronoDesk data migration instrument.

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Your best tool for Track-It! to KronoDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Just decide on what data you need to move and start the transition immediately.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and enjoy the magic happening.
Record completion
Migrate your help desk data in full to ensure that no ticket has lost vital customer support information.
Automated migration

Afraid that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool user friendly as possible.

Connect the help desks, choose data, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members can access to your passwords or records.

You can be certain with HDM no data breaches will take place.

Record mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Simple & effective

In only a few clicks it will be possible to select the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we work to propose the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Track-It! to KronoDesk

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right places in KronoDesk.

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When migrating your data from Track-It! to KronoDesk we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to KronoDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to KronoDesk work

  • Prepare

    Sign up and go to our migration wizard.

  • Connect Track-It!

    Select and link your Track-It! service desk with HDM.

  • Grant access to your KronoDesk account.

  • Clarify your requirements

    Let us know what elements of your migration you wish to modify

  • Have your needs estimated

    We'll research your case and get back to you with a total price and a scope of work.

  • Migrate from Track-It! to KronoDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your KronoDesk import

Our staff would be more than happy to run a customized migration if you have particular demands.
Get a price estimation

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