Track-It! to Kayako Classic
migration service
Smooth , no special knowledge or programming required. A complete Track-It! to Kayako Classic data migration instrument.
Track-It! to Kayako Classic
Your best tool for Track-It! to Kayako Classic data migration
No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Skip complex data audit and script development processes. Simply choose customer info you need to move and start the transition right away.Effortless migration
No special knowledge or skill required. Just pick what data will go to the target system and observe the magic happening.Record completion
Migrate your help desk records in full to ensure that no ticket is missing critical customer service information.Simple and easy process
No need to worry about coding or continuously watch each record transferred.
Just link both platforms, choose what you want to migrate and let the system do the rest for you.
Preserved connections
Starting from the ticket requester to every comment author, your entire database will keep their initial connections intact.
You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.
Data safety is priority
You data is everything which is why we developed a system that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.
Record mapping
Choose information that will be migrated by using our built-in data viewer.
From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.
Guided migration
If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen prompts will help you move your information accurately.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Customer service first
Outside of producing great customer support services, we always want to improve our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.
Reasons to use Help Desk Migration to switch from Track-It! to Kayako Classic
Strong security of your information
The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Kayako Classic.Next
Maintained connection between object and people
When migrating your data from Track-It! to Kayako Classic we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to Kayako Classic
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Track-It! to Kayako Classic work
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Prepare
Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Kayako Classic.
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Link Track-It!
Fill out the form with necessary credentials to permit our data migration tool to fetch records from your current help desk.
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Connect Kayako Classic
Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.
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Choose objects
Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs
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Migrate limited amount of data
Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!
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Migrate to Kayako Classic everything
Once everything's tested out, find a quiet time with the minimal load on the support department and start migrating from Track-It! to Kayako Classic.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Kayako Classic import
Our staff would be more than happy to run a customized migration in case you have special needs.
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