Track-It! to Kayako Classic
migration service

Smooth , no special knowledge or programming required. A complete Track-It! to Kayako Classic data migration instrument.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've tackled all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from Track-It! to Kayako Classic

Strong security of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in Kayako Classic.

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Maintained connection between object and people

When migrating your data from Track-It! to Kayako Classic we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Track-It! to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Track-It! to Kayako Classic work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Kayako Classic.

  • Fill out the form with necessary credentials to permit our data migration tool to fetch records from your current help desk.

  • Connect Kayako Classic

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic everything

    Once everything's tested out, find a quiet time with the minimal load on the support department and start migrating from Track-It! to Kayako Classic.


Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako Classic import

Our staff would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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Help Desk Migration service


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