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Track-It! to Inmoment Customer Experience (CX)
migration service

Effortless , no special skill set or coding required. A complete Track-It! to Inmoment Customer Experience (CX) data migration tool.

More details

Your best tool for Track-It! to Inmoment Customer Experience (CX) data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply choose what data you need to move and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and enjoy the magic happening.
Record structure maintenance
Migrate your help desk info in full to ensure that no ticket has lost critical customer service details.
Simple and easy process

No need to worry about coding or continuously control each record transferred.

Just attach your source and target, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

Data maintenance

Your information migrates unite and we mean it.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick just about everything you might ever need.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service provider, we aim to deliver the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to Inmoment Customer Experience (CX)

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right destinations in Inmoment Customer Experience (CX).

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Maintained relation between object and people

When migrating your data from Track-It! to Inmoment Customer Experience (CX) we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Inmoment Customer Experience (CX)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Inmoment Customer Experience (CX) work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect Track-It!

    Choose and connect your Track-It! support desk with HDM.

  • Connect Inmoment Customer Experience (CX)

    Grant access to your Inmoment Customer Experience (CX) account.

  • Describe your requirements

    Let us know exactly what elements of your migration you need to modify

  • Have your needs estimated

    We shall investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Track-It! to Inmoment Customer Experience (CX) all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Inmoment Customer Experience (CX) import

Our staff would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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