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Track-It! to HelpSpot
migration service

Smooth , no special expertise or programming required. A complete Track-It! to HelpSpot data migration tool.

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Your best tool for Track-It! to HelpSpot data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill required. Just select what data will go to the target solution and observe the magic happening.
Record completion
Transfer your help desk data in full to make sure that no ticket has lost vital customer support details.
Automated migration

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Attach the help desks, select data, click ok, and the migration is ready!

Data dependency

Your customer info migrates unite , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members can see your passwords or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In only a few buttons to press you will be able to pick the data arrangement, when it starts, and in what order.

Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we aim to propose the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Track-It! to HelpSpot

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in HelpSpot.

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Sustained connectivity between object and people

When migrating your data from Track-It! to HelpSpot we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to HelpSpot

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to HelpSpot work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from Track-It! to HelpSpot.

  • Connect Track-It!

    Fill out the form with required credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to HelpSpot all data

    When everything's tested out, choose a quiet time with the minimal load on the support staff and start migrating from Track-It! to HelpSpot.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpSpot import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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