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Track-It! to HelpSite
migration service

Effortless , no special know how or coding required. A complete Track-It! to HelpSite data migration instrument.

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Your best tool for Track-It! to HelpSite data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on what data you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new platform and enjoy the miracle happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket has lost critical customer support information.
Effortless process

No need to worry about coding or constantly watch each piece of info transferred.

Just link your source and target, pick what you need to take to a new database and let the Migration Wizard do the rest for you.

Data maintenance

Your information migrates complete , you can take our word.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees can access to your passwords or records.

You can rest assured that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few clicks it will be possible to select the data arrangement, when it goes, and in what order.

Our software took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to deliver the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to HelpSite

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right places in HelpSite.

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Retained connection between object and people

When migrating your data from Track-It! to HelpSite we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to HelpSite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to HelpSite work

  • Prepare

    Register and go to our migration tool.

  • Connect Track-It!

    Pick and link your Track-It! service desk with HDM.

  • Grant access to your HelpSite account.

  • Describe your business needs

    Let us know what aspects of your migration you need to fine-tune

  • Get your preferences estimated

    We will investigate your case and send you with a price and a scope of work.

  • Migrate from Track-It! to HelpSite everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your HelpSite import

Our staff would be more than happy to perform a personalized migration if you have special demands.
Get a price estimation

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