Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Track-It! to HelpdeskEddy
migration service

Effortless , no special skill set or programming required. A complete Track-It! to HelpdeskEddy data migration tool.

More details

Your best tool for Track-It! to HelpdeskEddy data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Simply decide on what data you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise required. Just select what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk data in full to make certain that no ticket is missing essential customer support details.
Simple and easy process

You don’t have to bother about scripting or constantly watch each record moved.

Just link both platforms, choose what you want to take to a new database and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, all you records will keep their prior connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we designed a method that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer service, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to HelpdeskEddy

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in HelpdeskEddy.

Next

Sustained relation between object and people

When migrating your data from Track-It! to HelpdeskEddy we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Track-It! to HelpdeskEddy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to HelpdeskEddy work

  • Prepare

    Sign up and go to our migration software.

  • Choose and link your Track-It! support desk with HDM.

  • Give access to your HelpdeskEddy account.

  • Detail your business needs

    Let us understand precisely what aspects of your migration you want to adjust

  • Have your needs estimated

    We will analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from Track-It! to HelpdeskEddy everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your HelpdeskEddy import

Our staff would be more than happy to perform a personalized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

Book a Call
cancel
%s
— %s