Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

Track-It! to Groove
migration serviceHelp Desk Migration partner of Groove

Extremely easy , no special skill set or programming required. A complete Track-It! to Groove data migration software.

More details

The best Track-It! to Groove tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose what data you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing vital customer support information.
Automated tool

Afraid that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Connect the platforms, select data, click ok, and the migration is ready!

Intact connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we developed a method that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in control

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our software took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always want to develop our customer service.

As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Groove

Castle gates

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in Groove.

Next

Maintained relation between object and people

When migrating your records from Track-It! to Groove we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Track-It! to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Groove work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Groove.

  • Complete the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Groove

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove all data

    When everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from Track-It! to Groove.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Groove import

Our team would be more than happy to perform a custom migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Systems For Any Business

No matter how successful you are in your endeavors, chances are, you still need a help desk system to tackle a few issues. These seemingly…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Post Migration Checklist – Here’s What You Should Do

So you’ve successfully managed to move your stuff from one platform to another but have this funny feeling that you are missing something. Turns out…

Book a Call
cancel
%s
— %s