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Track-It! to GoToAssist
migration service

Smooth , no special expertise or coding required. A complete Track-It! to GoToAssist data migration software.

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Your best tool for Track-It! to GoToAssist data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Simply choose the records you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the target system and see the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket is missing essential customer service details.
Effortless process

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, pick what you need to migrate and allow the Migration Wizard do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we created a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Record mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to choose the data arrangement, when it starts, and how.

Our developers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Track-It! to GoToAssist

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in GoToAssist.

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Maintained connection between object and people

When migrating your data from Track-It! to GoToAssist we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to GoToAssist

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to GoToAssist work

  • Prepare

    Sign-up and go to our migration service.

  • Opt and connect your Track-It! support desk with HDM.

  • Give the right to access your GoToAssist account.

  • Express your requirements

    Let us know what components of your migration you wish to adjust

  • Have your preferences estimated

    We shall analyze your case and send you with a cost and a scope of work.

  • Migrate from Track-It! to GoToAssist everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your GoToAssist import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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