Track-It! to Gorgias
migration service

Extremely easy , no special know how or programming required. A complete Track-It! to Gorgias data migration instrument.

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Secure and Reliable
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to begin the the migration.
Full & Accurate
We've handled all key peculiarities of various helpdesks to let you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to migrate data from Track-It! to Gorgias

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right destinations in Gorgias.

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When migrating your records from Track-It! to Gorgias we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Track-It! to Gorgias

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Track-It! to Gorgias work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Track-It! to Gorgias.

  • Connect Track-It!

    Complete the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the records could be transferred in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Gorgias all data

    When everything's tested, choose a quiet time with the least load on the support department and start migrating from Track-It! to Gorgias.


Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Gorgias import

Our team would be more than happy to perform a personalized migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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