Track-It! to Gemini
migration service
Trouble-free , no special expertise or programming required. A complete Track-It! to Gemini data migration tool.
Track-It! to Gemini
The best Track-It! to Gemini tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip complex data audit and tool development processes. Simply choose what data you need to transfer and set off with the transition when comfortable.Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and enjoy the wonders happening.Data completion
Transfer your help desk records in full to make sure that no ticket is missing vital customer support details.Automated tool
Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface user friendly as it can possibly be.
Attach the platforms, select data, click ok, and you’re done!
Intact connections
From sender information to phone number connection, all you records will keep their prior connections maintained.
You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive how you left it.
Security is paramount
Information is everything which is why we designed a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
You’re in control
Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.
Simple & effective
In only a couple of buttons to press it is possible to select the data arrangement, when it starts, and in what order.
Our developers took user experience as a priority and made sure that you will be able to use the system to its fullest.
Great service first
Outside of providing great customer service, we always aim to develop our customer service.
As a team, we want you to experience best possible service, which is why we are continuously putting so much effort to increase the core experience.
Why you should use Help Desk Migration to switch from Track-It! to Gemini
Strong safety of your information
The migration is carried out over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Gemini.Next
Sustained link between object and people
When migrating your records from Track-It! to Gemini we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to Gemini
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to Gemini work
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Get ready
Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Track-It! to Gemini.
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Connect Track-It!
Complete the form with required credentials to make it possible for our data migration tool to access information from your current help desk.
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Connect Gemini
Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated based upon your needs
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Gemini everything
Once everything's validated, choose a quiet time with the least load on the support team and start migrating from Track-It! to Gemini.
Your data is in good hands
We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your Gemini import
Our team would be more than happy to run a custom migration in case you have particular needs.
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