Track-It! to Freshdesk
migration service
Smooth , no special skill set or programming required. A complete Track-It! to Freshdesk data migration software.
Track-It! to Freshdesk
Your best tool for Track-It! to Freshdesk data migration
No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.Save on resources
Avoid complex data audit and code development processes. Simply pick what data you need to move and set off with the transition right away.Simple transition process
No tech expertise required. Just choose what data will go to the target solution and enjoy the magic happening.Record structure maintenance
Move your help desk data in full to make sure that no ticket is missing essential customer service details.Automated migration
Afraid that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool interface is as easy to use as possible.
Link the platforms, choose records, click ok, and the migration is ready!
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their previous connections intact.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.
Data safety is priority
You data is everything which is why we developed a tool that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
Data mapping
Select records that will be migrated by using our built-in data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might ever need.
Efficient out-of-the-box solution
In only a couple of buttons to press you will be able to select what goes where, when it starts, and in what order.
Our software took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.
Customer service first
Except producing great customer support services, we always want to improve our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.
Reasons to use Help Desk Migration to migrate data from Track-It! to Freshdesk
Strong privacy of your data
The migration is completed by the machine over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right destinations in Freshdesk.Next
Retained link between object and people
When migrating your data from Track-It! to Freshdesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to Freshdesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Track-It! to Freshdesk work
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Prepare
Start by creating Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Track-It! to Freshdesk.
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Connect Track-It!
Fill out the form with required credentials to permit our data migration tool to retrieve records from your current help desk.
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Connect Freshdesk
Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.
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Choose objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Freshdesk all data
When everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from Track-It! to Freshdesk.
Your data is in good hands
We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist perform your Freshdesk import
Our staff would be more than happy to perform a custom migration in case you have specific requirements.
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