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Track-It! to Faveo Helpdesk
migration service

Smooth , no special expertise or programming required. A complete Track-It! to Faveo Helpdesk data migration instrument.

More details

Your best tool for Track-It! to Faveo Helpdesk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just decide on what data you need to migrate and start the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the new platform and enjoy the miracle happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach your source and target, choose what you need to migrate and let the tool deal with the remainder.

Data dependency

Your customer info comes complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have access to your passwords or records.

You can rest assured that with HDM no data breaches are possible.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In only a couple of clicks it will be possible to select the data arrangement, when it goes, and in what order.

Our software took user experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Track-It! to Faveo Helpdesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right places in Faveo Helpdesk.

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Retained connection between object and people

When migrating your data from Track-It! to Faveo Helpdesk we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Faveo Helpdesk work

  • Prepare

    Sign-up and go to our migration software.

  • Pick and connect your Track-It! service desk with HDM.

  • Grant access to your Faveo Helpdesk account.

  • Describe your business needs

    Let us know what parts of your migration you would like to adjust

  • Get your preferences estimated

    We shall analyze your application and send you with a the overall cost and a scope of tasks.

  • Migrate from Track-It! to Faveo Helpdesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Faveo Helpdesk import

Our staff would be more than happy to run a customized migration in case you have particular demands.
Get a price estimation

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