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Track-It! to eHelpDesk
migration service

Extremely easy , no special skill set or coding required. A complete Track-It! to eHelpDesk data migration tool.

More details

The best Track-It! to eHelpDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick the records you need to move and start the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new solution and see the magic happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost critical customer service details.
Easy procedure

You don’t have to bother about coding or constantly control each record moved.

Just attach your source and target, tick what you need to migrate and let the Migration Wizard do the remainder.

Data maintenance

Your information migrates complete and we mean it.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our employees have see your passwords or records.

You may be certain with HDM no hacker attacks will take place.

Data mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In just a few clicks you will be able to choose the data arrangement, when it goes, and how.

Our tech engineers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we aim to deliver the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Track-It! to eHelpDesk

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in eHelpDesk.

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Sustained connectivity between object and people

When migrating your records from Track-It! to eHelpDesk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to eHelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to eHelpDesk work

  • Get ready

    Register and go to our migration service.

  • Connect Track-It!

    Select and connect your Track-It! support desk with HDM.

  • Grant the right to access your eHelpDesk account.

  • Explain your needs

    Let us understand precisely what parts of your migration you need to adjust

  • Have your needs estimated

    We will analyze your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Track-It! to eHelpDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your eHelpDesk import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

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