Track-It! to Dixa
migration service
Trouble-free , no special know how or coding required. A complete Track-It! to Dixa data migration instrument.
Track-It! to Dixa
The best Track-It! to Dixa tool made for you
There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.Save on your time and money
Avoid the system analysis and script development processes. Just decide on what data you need to migrate and start the transition immediately.Effortless transition process
No special expertise needed. Just pick what data will go to the new platform and enjoy the miracle happening.Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer support details.Automated tool
Scared that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool simple to use as it can possibly be.
Attach the platforms, choose data, click ok, and you’re done!
Data maintenance
Your information migrates complete , you can take our word.
Each email, every ticket, and every user profile will arrive filled with its attachments, contact connections, and interaction history.
Robust protection
Your information is safe and sound with us. Not even all our team members can see your passwords or records.
You may be sure that with HDM no data breaches are possible.
You’re in control
Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.
Step-by-step instructions
If this is your first migration, worry not. Useful and intuitive on-screen instructions will help you migrate your information accurately.
There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a data import service provider, we work to propose the most effective migration tool. However, our prime concern is customer service.
Proven by our many five-star reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to migrate data from Track-It! to Dixa
Strong security of your information
The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right destinations in Dixa.Next
Maintained relation between object and people
When migrating your records from Track-It! to Dixa we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Track-It! to Dixa
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to Dixa work
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Get ready
Start off by creating Agent profiles and all needed custom fields in your new help desk. Now, get started on migrating your data from Track-It! to Dixa.
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Connect Track-It!
Fill in the form with required credentials to allow our data migration tool to access information from your current help desk.
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Connect Dixa
Do the same action to connect our service with the new help desk and thus make it possible to import the data.
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Select objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences
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Migrate small amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Dixa all data
When everything's tested out, determine a quiet time with the minimal load on the support staff and start migrating from Track-It! to Dixa.
Your data is in good hands
We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert perform your Dixa import
Our team would be more than happy to perform a custom migration if you have particular demands.
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