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Track-It! to CustomerFirst
migration service

Effortless , no special expertise or coding required. A complete Track-It! to CustomerFirst data migration software.

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Your best tool for Track-It! to CustomerFirst data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on customer info you need to migrate and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer service information.
Automated migration

Worried that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface accessible as it can possibly be.

Attach the platforms, choose data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we designed a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select just about everything you might ever need.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to switch from Track-It! to CustomerFirst

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right places in CustomerFirst.

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Maintained association between object and people

When migrating your data from Track-It! to CustomerFirst we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to CustomerFirst work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Track-It!

    Select and connect your Track-It! service desk with HDM.

  • Connect CustomerFirst

    Give the right to access your CustomerFirst account.

  • Explain your business needs

    Let us know what parts of your migration you wish to tweak

  • Have your needs estimated

    We shall research your case and send you with a cost and a scope of tasks.

  • Migrate from Track-It! to CustomerFirst all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your CustomerFirst import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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