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Track-It! to CS for SharePoint
migration service

Trouble-free , no special knowledge or programming required. A complete Track-It! to CS for SharePoint data migration instrument.

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The best Track-It! to CS for SharePoint tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and script development processes. Just choose customer info you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just pick what data will go to the new system and observe the miracle happening.
Data completion
Transfer your help desk records in full to make sure that no ticket has lost critical customer support details.
Effortless process

No need to worry about scripting or continuously control each record transferred.

Just attach both platforms, tick what you need to take to a new database and allow the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

Information is everything which is why we designed a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

Record mapping

Select information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Simple & effective

In only a few clicks it is possible to pick what goes where, when it goes, and how.

Our developers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Customer service first

Except producing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to switch from Track-It! to CS for SharePoint

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the records end up being in the right destinations in CS for SharePoint.

Next

When migrating your records from Track-It! to CS for SharePoint we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to CS for SharePoint

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to CS for SharePoint work

  • Get ready

    Register and go to our migration software.

  • Connect Track-It!

    Pick and link your Track-It! support desk with HDM.

  • Connect CS for SharePoint

    Grant the right to access your CS for SharePoint account.

  • Outline your requirements

    Let us understand precisely what parts of your migration you would like to adjust

  • Have your needs estimated

    We'll analyze your application and get back to you with a price range and a scope of work.

  • Migrate from Track-It! to CS for SharePoint all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your CS for SharePoint import

Our team would be more than happy to run a custom migration if you have special needs.
Get a price estimation

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