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Track-It! to Comm100 Help Desk
migration service

Smooth , no special skill set or coding required. A complete Track-It! to Comm100 Help Desk data migration instrument.

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Your best tool for Track-It! to Comm100 Help Desk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just decide on customer info you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new platform and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost critical customer service information.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just attach both platforms, tick what you want to migrate and let the system do the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we developed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You’re in charge

Manage your information with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to Comm100 Help Desk

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in Comm100 Help Desk.

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Maintained connection between object and people

When migrating your data from Track-It! to Comm100 Help Desk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Comm100 Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Comm100 Help Desk work

  • Prepare

    Register and go to our migration tool.

  • Connect Track-It!

    Select and connect your Track-It! service desk with HDM.

  • Connect Comm100 Help Desk

    Give access to your Comm100 Help Desk account.

  • Describe your business needs

    Let us know exactly what components of your migration you want to adjust

  • Have your requirements estimated

    We'll investigate your case and get back to you with a price and a scope of tasks.

  • Migrate from Track-It! to Comm100 Help Desk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Comm100 Help Desk import

Our staff would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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