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Track-It! to CallTaker
migration service

Effortless , no special expertise or coding required. A complete Track-It! to CallTaker data migration software.

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Your best tool for Track-It! to CallTaker data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just choose customer info you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and observe the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support information.
Effortless process

You don’t have to bother about coding or continuously control each piece of info transferred.

Just attach both platforms, tick what you need to take to a new database and let the Migration Wizard do the rest for you.

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we created a tool that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In just a couple of clicks it is possible to pick the data arrangement, when it starts, and how.

Our developers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to switch from Track-It! to CallTaker

Castle gates

Strong safety of your data

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in CallTaker.

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Sustained connection between object and people

When migrating your data from Track-It! to CallTaker we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to CallTaker

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to CallTaker work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Track-It! service desk with HDM.

  • Give the right to access your CallTaker account.

  • Outline your needs

    Let us know what parts of your migration you want to adjust

  • Have your preferences estimated

    We shall research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Track-It! to CallTaker all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your CallTaker import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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