Track-It! to CA Service Desk Manager
migration service
Trouble-free , no special knowledge or coding required. A complete Track-It! to CA Service Desk Manager data migration tool.
Track-It! to CA Service Desk Manager
The best Track-It! to CA Service Desk Manager tool made for you
There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and tool development processes. Simply pick what data you need to transfer and start the transition immediately.Easy migration
No specific knowledge or skill needed. Just select what data will go to the target solution and enjoy the wonders happening.Data completion
Transfer your help desk info in full to make sure that no ticket has lost vital customer service information.Automated tool
Worried that you’ll need advanced skills to migrate your info? Don’t be as we ensured that our tool accessible as possible.
Connect the help desks, pick records, click ok, and you’re done!
Data dependency
Your information migrates unite and we mean it.
Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.
Data protected
Your information is safe and sound with us. Not even all our team members have access to your passwords or records.
You may rest assured that with HDM no hacker attacks will take place.
You control the process
Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.
Guided migration
If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a migration service provider, we aim to propose the best possible migration tool. However, our prime concern is customer service.
Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Track-It! to CA Service Desk Manager
Strong safety of your records
The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in CA Service Desk Manager.Next
Sustained relation between object and people
When migrating your records from Track-It! to CA Service Desk Manager we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Track-It! to CA Service Desk Manager
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Track-It! to CA Service Desk Manager work
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Get ready
Sign-up and go to our migration service.
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Connect Track-It!
Choose and connect your Track-It! service desk with HDM.
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Link CA Service Desk Manager
Grant the right to access your CA Service Desk Manager account.
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Detail your requirements
Let us understand precisely what aspects of your migration you would like to tweak
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Have your requirements estimated
We'll investigate your case and get back to you with a price and a scope of work.
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Migrate from Track-It! to CA Service Desk Manager everything
Migrate all your customer service information in a single push.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your CA Service Desk Manager import
Our team would be more than happy to run a custom migration if you have particular requirements.
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