Track-It! to Awesome Support (WordPress)
migration service

Effortless , no special know how or coding required. A complete Track-It! to Awesome Support (WordPress) data migration instrument.

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Risk-free and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of data

Reasons to use Help Desk Migration to migrate data from Track-It! to Awesome Support (WordPress)

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Awesome Support (WordPress).

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Retained connection between object and people

When migrating your data from Track-It! to Awesome Support (WordPress) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Track-It! to Awesome Support (WordPress)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Track-It! to Awesome Support (WordPress) work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Track-It! to Awesome Support (WordPress).

  • Complete the form with required credentials to permit our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Awesome Support (WordPress) all data

    When everything's validated, determine a quiet time with the least load on the support department and begin migrating from Track-It! to Awesome Support (WordPress).


Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Awesome Support (WordPress) import

Our staff would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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Help Desk Migration service


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