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Track-It! to Awesome Support (WordPress)
migration service

Effortless , no special know how or coding required. A complete Track-It! to Awesome Support (WordPress) data migration instrument.

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Your best tool for Track-It! to Awesome Support (WordPress) data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose what data you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new system and enjoy the wonders happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing vital customer service information.
Automated migration

Worried that you’ll need special skills to move your info? Don’t be as we ensured that our tool interface user friendly as possible.

Attach the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their prior connections maintained.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is priority

You data is everything which is why we designed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick anything you might ever need.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Track-It! to Awesome Support (WordPress)

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right places in Awesome Support (WordPress).

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Retained connection between object and people

When migrating your data from Track-It! to Awesome Support (WordPress) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Awesome Support (WordPress)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Track-It! to Awesome Support (WordPress) work

  • Prepare

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Track-It! to Awesome Support (WordPress).

  • Complete the form with required credentials to permit our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Awesome Support (WordPress) all data

    When everything's validated, determine a quiet time with the least load on the support department and begin migrating from Track-It! to Awesome Support (WordPress).

Your data is in good hands

We take the security of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
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Let a professional perform your Awesome Support (WordPress) import

Our staff would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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