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Track-It! to Assembla
migration service

Extremely easy , no special know how or coding required. A complete Track-It! to Assembla data migration instrument.

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The best Track-It! to Assembla tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick the records you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target solution and see the wonders happening.
Data structure maintenance
Move your help desk data in full to ensure that no ticket has lost critical customer service details.
Easy procedure

No need to worry about coding or constantly control each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the tool do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Choose information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In just a few buttons to press you will be able to choose the data arrangement, when it starts, and how.

Our tech engineers took user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service first

Except providing great customer service, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Track-It! to Assembla

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in Assembla.

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Retained connection between object and people

When migrating your records from Track-It! to Assembla we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Track-It! to Assembla

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Track-It! to Assembla work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from Track-It! to Assembla.

  • Connect Track-It!

    Complete the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect Assembla

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Assembla everything

    Once everything's validated, choose a quiet time with the least load on the support staff and start migrating from Track-It! to Assembla.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
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Let a pro perform your Assembla import

Our team would be more than happy to perform a customized migration if you have special requirements.
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